[Michlib-l] Square for card payments... yes or no?

Jaema Berman jberman at tln.lib.mi.us
Fri Dec 22 11:09:59 EST 2017


Helena, 
This year the Addison Twp. Library finally started accepting credit/debit card payments using Square! 


    * Patrons love it....so many people have stopped carrying cash. 
    * Also, we have more people than ever paying larger fines! 
    * Staff find it easy to process! 
    * Square fees are reasonable and worth it! 
    * We have a minimum of $5.00. 

With warmest regards, 
Jaema 

From: "michlib-l" <michlib-l at mcls.org> 
To: "michlib-l" <michlib-l at mcls.org> 
Sent: Friday, December 22, 2017 10:57:41 AM 
Subject: [Michlib-l] Square for card payments... yes or no? 

Hello. 
Quick question for the collective... does your library accept credit and/or debit cards for payments? If yes, do you use Square or something else? If you use Square, please share your experience - pros, cons, etc. Do you charge a fee or require a minimum charge? 
I'm trying to convince my Board that this is a good idea, but they are resistant. We get requests at least a couple times a week, so I obviously think it's a good idea from a customer service perspective. From what I've read, I don't see any negatives, but I'd appreciate your honest feedback. 
Please reply off-list; I can compile responses if requested. 
Thanks. 
Helena Hayes, MLIS, Director 
Galesburg-Charleston Memorial District Library 
188 E. Michigan Ave. 
Galesburg, MI 49053 
Phone: 269-665-7839 
Fax: 269-665-7788 
[ http://www.galesburgcharlestonlibrary.org/ | www.galesburgcharlestonlibrary.org ] 

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