[Virtual_reference] FW: tagging problem is fixed!

Walaskay, Alice A AAWALASK at oaklandcc.edu
Tue Mar 27 16:12:57 EDT 2018


FYI -- Ann

From: Sara Washington <swashington at altarama.com>
Sent: Tuesday, March 27, 2018 3:52 PM
To: Walaskay, Alice A <AAWALASK at oaklandcc.edu>; Sandy McCarthy <mccarthy at wccnet.edu>; Minkin, Rachel <minkinr at lib.msu.edu>; Jill Morningstar (jmorning at msu.edu) <jmorning at msu.edu>
Subject: tagging problem is fixed!

Hello everyone,

I'm pleased to announce that the tagging problem is fixed!  Our Australian IT team discovered that the threshold in RefTracker wasn't big enough to accommodate the longer threads of some chat sessions.  This is why some sessions could be tagged successfully and others couldn't.  They have made the threshold larger to accommodate longer chat sessions so we're in the clear!

I'm sorry for the inconvenience this past week and a big THANK YOU for your patience!

Very best,
Sara

Sara Washington
Project Manager, Support Specialist
Knoxville, Tennessee U.S.

Altarama Information Systems
VM:  888.982.9997
Email:  swashington at altarama.com<mailto:swashington at altarama.com>
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