[Virtual_reference] FW: Reminder: Always check the Policy Page!

McCarthy, Sandy mccarthy at wccnet.edu
Mon Feb 22 13:08:47 EST 2016


Hi All

FYI - see below.

Sandy

Faculty Librarian
GM 130
Washtenaw Community College
4800 E. Huron River Dr
Ann Arbor, MI 48105

734-677-5293
[50th-email]

From: QP-247CoopSupers [mailto:QP-247COOPSUPER-L at oclc.org] On Behalf Of Spangler,Wren
Sent: Monday, February 22, 2016 12:34 PM
To: QP-247COOPSUPER-L at oclc.org
Subject: Reminder: Always check the Policy Page!

Dear Cooperative Librarians,

We are beginning to enter a busy time of year, so I would like to send a reminder about using the policy pages and keeping the policy pages up-to-date.

Important information can be found on policy pages. For example, when the libraries on the East Coast were closed for inclement weather, their policy pages gave information about fines being waived.



In the UK, students will ask about using Harvard Referencing. The policy pages explicitly state that the guide created by the student's university is the only resource to be given to students:



[cid:2a619329-4281-4840-87e7-d9f616634e08]







For statewide services, the policy pages may contain information about databases that are no longer available:



[cid:a92faeb4-472b-4fe0-b6bb-a831df18cbd9]






Other libraries will provide a "Last Updated" note and offer guidance as to what information to ask the patron before coding a library account or e-book troubleshooting issues for Followup:



[cid:bf1db235-fed2-45ca-9d9f-de4b9e4ec57d]




Here are some tips for using the policy pages:

  *   use your browser's Find-in-Page search function to search the policy page for specific keywords
  *   use the Policy Page Email Contact webform to contact the policy page administrator about broken links or to make suggestions for policy page improvements

NOTE: the webform will not work if the field contains "mailto:" html coding. If the webform does not appear, please send a note to qpquality at oclc.org<mailto:qpquality at oclc.org> and we will contact the administrator about fixing the policy page. (Administrators, now is a good time for you to check your webform to ensure that it is working correctly!)





Please share this information with the chatting librarians at your libraries so they can remember to consult the policy pages when they are helping Cooperative patrons.



Thank you for your participation in QuestionPoint's 24/7 Reference Cooperative! If you have any questions or comments regarding the policy pages, please let me know.



Regards,

Wren





--
Wren Spangler

OCLC * QuestionPoint Cooperative Coordinator

6565 Kilgour Place, Dublin, Ohio 43017-3395 USA

[OCLC]<http://www.oclc.org/home.en.html?cmpid=emailsig_logo>

OCLC.org<http://www.oclc.org/home.en.html?cmpid=emailsig_link> * Facebook<http://www.facebook.com/pages/OCLC/20530435726> * Twitter<http://twitter.com/oclc> * YouTube<http://www.youtube.com/OCLCvideo>



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