[Virtual_reference] FW: Credo Reference access

Walaskay, Alice A AAWALASK at oaklandcc.edu
Thu Aug 18 12:40:09 EDT 2016


FYI -- Ann

From: QP-247CoopSupers [mailto:QP-247COOPSUPER-L at OCLC.ORG] On Behalf Of Spangler,Wren
Sent: Thursday, August 18, 2016 12:35 PM
To: QP-247COOPSUPER-L at OCLC.ORG
Subject: Credo Reference access


Dear Cooperative Librarians,



We had a community college library report to us that they received an ezproxy authentication page when they used our password-embedded link to Credo Reference (http://search.credoreference.com?username=nvioahtjei&password=18hg285q<http://cp.mcafee.com/d/5fHCMUpdEI3AnSnAmrCXCQrI3xOabb39J6X0UsyyOYqejqdS7zhOMCCqerCQrI6zBV4sYOqejuWoQ_q5glniF-MgJrLgrdRQGvI4bmXQ6Pqa3fLA1P_nVNZxBBZfHTbFFETV5dBNYQsIcZh5dqWqJShTaxVZicHs3jq9JUTsTsS03F-NIjWQvgH7TvzYbvOV9KDNxGLDgcOHFeozYCww25JFgNma1ObNcyCY-b6WC8v4Kbb5QS1RGRmESJYiVUaHo-T00jqbzbz9IizW5jh02_t-fMJVEwSRLFgSCCrZMzldDrWZAl>).



Credo Reference provided our QuestionPoint Cooperative with this special password-embedded URL so chatting librarians could send it to any patron during a live chat session and authenticate both patron and librarian without needing additional credentials. Credo Reference Support is now investigating whether there are any current issues with the password-embedded URL when the librarian's location is identified with another account in their system.



If your library maintains a separate subscription to Credo Reference, please let me know if you receive a login screen when accessing the password-embedded link. If that occurs, then that means the issue is not limited to the specific community college library that reported the issue. You should be authenticated instantly and should not need to enter a username or password when you attempt to access Credo Reference with this link.



By the way, to provide consolation to our member libraries about any potential security concerns with the password-embedded link: this setup came directly from Credo Reference for the purpose of helping patrons during live chat sessions. Credo Reference monitors our QuestionPoint account closely for any anomalous usage.



Thank you,

Wren





--
Wren Spangler

OCLC * QuestionPoint Cooperative Coordinator

6565 Kilgour Place, Dublin, Ohio 43017-3395 USA

[OCLC]<http://cp.mcafee.com/d/k-Kr6gUq6jqb0V5ZBV5CVKVJ6X0UsyyOMOrhKMe78EIL6zASztxUQsI9FCzCVJ6X1EVuh7fcCzATKCdfSxk5lQGvI4bmXQ6PttaDX12RKZ1ISywPXV0s_R-svoppvjWZOWqqd-hjpsvd7b3fkhjmKCHtAtOEuvkzaT0QSCrudTdTdw0GSfJM072tlvXUs3ylBlF87u9QAh5jWAqCWC8v4Kbb5QS1RGRmESJYiVUaHo-T00jqbzbz9IizW5jh02_t-fMJVEwSRLFgSCCrUL1j>

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