[Virtual_reference] QP Chat Reminders

Morningstar, Jill jmorning at mail.lib.msu.edu
Tue Feb 17 12:08:12 EST 2015

Hello all,

QuestionPoint has been very busy lately, so I wanted to pass along a couple of reminders.

1)      Please check to see which other RHN institutions are on during your shift. QP managers receive the schedule every semester, so please ask your manager if you'd like to see the schedule ahead of time, or just check the list of librarians once you launch chat.

2)      Also, please make sure you're giving librarians enough time to pick up their owns institution's questions. A general rule of thumb is to wait at least 30 seconds. RHN questions don't go to the 24/7 cooperative until they've reached 60 seconds, but please hold off on picking up other institutions questions, and give them time to pick up their own.

Thank you!

Jill Morningstar
Education, Psychology & Children's Literature Librarian
Michigan State University Libraries
366 W. Circle Drive
East Lansing, MI 48824
jmorning at msu.edu<mailto:jmorning at msu.edu>

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