[Virtual_reference] FW: [QUESTIONPOINT-L] Brief maintenance interruption of QuestionPoint either Saturday or Sunday Feb 7 or 8th from 7:00 UTC (2:00 a.m. EDT) to 7:20 UTC (2:20 a.m. EDT).

McCarthy, Sandy mccarthy at wccnet.edu
Thu Feb 5 14:13:00 EST 2015


FYI

Sandy McCarthy

Faculty Librarian
GM 130
Washtenaw Community College
4800 E. Huron River Dr
Ann Arbor, MI 48105

734-677-5293

From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at oclc.org] On Behalf Of Bonnefil,Carol
Sent: Thursday, February 5, 2015 2:07 PM
To: QUESTIONPOINT-L at oclc.org
Subject: [QUESTIONPOINT-L] Brief maintenance interruption of QuestionPoint either Saturday or Sunday Feb 7 or 8th from 7:00 UTC (2:00 a.m. EDT) to 7:20 UTC (2:20 a.m. EDT).

Dear QuestionPoint Users:

Please be advised that the QuestionPoint service will undergoing a brief maintenance installation for approximately 20 minutes  from 7:00 UTC (2:00 a.m. EDT) to 7:20 UTC (2:20 a.m. EDT), either Saturday Feb 7th, or Sunday Feb 8th,  in order to update the servers.  We will confirm which day by end of day today, Thursday.   It is imperative that you end any in-progress chat sessions or other QuestionPoint activity and log off of QuestionPoint  at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons, potential "hung" sessions, or loss of work in progress in Ask or KB. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)

If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.


Regards,
Carol Bonnefil
Sr. Product Analyst
QuestionPoint
OCLC
bonnefic at oclc.org<mailto:bonnefic at oclc.org>



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