[Virtual_reference] FW: big snowstorm on the east coast, plus a quality tip

McCarthy, Sandy mccarthy at wccnet.edu
Mon Mar 3 09:39:04 EST 2014


For 24/7 Coop today.


Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105


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From: QP-247CoopSupers [mailto:QP-247COOPSUPER-L at OCLC.ORG] On Behalf Of McGlamery,Susan
Sent: Monday, March 03, 2014 9:26 AM
Subject: big snowstorm on the east coast, plus a quality tip

Dear Coop librarians

You may already be aware that there is a massive snowstorm hitting the US East Coast.  I've heard from Maryland that libraries are closed, and this could affect others too.  So, if any of you have spare capacity, please help out by staffing the chat queues - your help will be appreciated!

And, to sort of tie in with the weather, I've posted a Quality tip based on a blog posting by Stephen Francoeur of Baruch, on the topic of how your chat transcripts can act as an Early Warning System for issues at your library.  You can read the Quality tip here (which also links to Stephen's original blog post):

Thanks in advance to all who can put in a bit of extra staffing today!


Susan McGlamery
QuestionPoint product manager
mcglames at oclc.org<mailto:mcglames at oclc.org>

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