[Virtual_reference] FW: spanish lang VR questions

Walaskay, Alice A AAWALASK at oaklandcc.edu
Thu May 16 12:28:16 EDT 2013

More information about spanish language questions  from Susan McGlamery  ...   Ann



Here is some context, in case you want to share this information with your librarians: The patron is from the University of Montemorelos in Mexico.  This library is part of our Spanish language Cooperative and the 24/7 english-language Cooperative.  The librarian at Montemorelos has stated that some of their students are bilingual.  He's also been told that the link to the 24/7 english language Coop should only be available from the English language sections of the university web page, and I will email him about this.  


Meanwhile, your email sets out the steps to take if a Spanish-language patron come into the English language service but is unable to communicate in English.  I'm really glad you mentioned the Montemorelos institution script, so many people forget the scripts!  


---------- Forwarded message ----------
From: Walaskay, Alice A <AAWALASK at oaklandcc.edu>
Date: Wed, May 15, 2013 at 1:58 PM
Subject: spanish lang VR questions
To: Virtual_reference at mail.mlcnet.org
Cc: wren247 at gmail.com

Hi all!  We are seeing some Spanish language questions in our queue.  How to handle?  

Christine sent info about how to transfer to the Spanish language queue: 


Here's the information from the QuestionPoint blog about transferring to the Spanish queue in QuestionPoint: http://questionpoint.blogs.com/questionpoint_247_referen/2009/06/quality-tip-no-habla-espaol-transfer-to-the-spanish-queue.html . Note that this queue is available only when a Spanish-speaking librarian is logged into the service. To see days/times when the Spanish queue is available, refer to the schedule: http://www.247ref.org/spanishschedule/libschedule.cfm . Note that the times listed are Pacific Time (3 hours earlier than Michigan). 


If the Spanish queue is not available, then I would try to use an institution script.  Univ of Montemorelos has a script that will come up when one of their patrons sends a question.

Also, there are helpful phrases in Spanish from the QP Coop Best Practices pages that you may use.  See http://wiki.questionpoint.org/w/page/13839509/Spanish-Language%20Scripts


If you have questions, contact Susan McGlamery at mcglames at oclc.org. Or if you prefer to contact Wren, her email address is wren247 at gmail.com.


Ann Walaskay, Faculty Librarian

Orchard Ridge Campus King Library

Oakland Community College


aawalask at oaklandcc.edu 



Question Detail 8644331   
Patron: Library Patron <tu-amigissimo at hotmail.com> Received: 11:26:40 2013/05/15 (GMT -0400) 
At: UNIV OF MONTEMORELOS Assigned: Assigned 
Status: Pending Type: Chat Sessions 
Wait Time: 16 Session Time: 418 
Resolution: Followup By Patron's Library     
Language: Spanish     
  Previously Involved Institutions (See Question History)   
IP Address: 
Referer: http://biblioteca.um.edu.mx/ 
Browser/OS: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.31 (KHTML, like Gecko) Chrome/26.0.1410.64 Safari/537.31 
Cobrowse: No 
  Question History   
11:26:40 2013/05/15 (GMT -0400) Qwidget: hola,podrian ayudarme con recursos didacticos para percusiones
11:26:40 2013/05/15 (GMT -0400) Note: Patron's screen name: Library Patron 
11:26:40 2013/05/15 (GMT -0400) Patron has added an email address. 
Ann Walaskay At OAKLAND COMM COL (Mich_A):
11:26:57 2013/05/15 (GMT -0400) Librarian 'AnnOakland' has joined the session. 
Ann Walaskay At OAKLAND COMM COL (Mich_A):
11:27:12 2013/05/15 (GMT -0400) Hola, I'm Ann, a librarian at Oakland Community College in Michigan. There isn't a librarian from your school available right now, but I may be able to help you. 
Ann Walaskay At OAKLAND COMM COL (Mich_A):
11:29:28 2013/05/15 (GMT -0400) ¡Hola! Me llamo Ann. Soy una bibliotecarioa en Oakland community College con el servicio. Estoy leyendo su pregunta y le ayudaré cuanto antes. 
Ann Walaskay At OAKLAND COMM COL (Mich_A):
11:29:53 2013/05/15 (GMT -0400) Lo siento, pero no sé mucho español. ¿Prodría transferirlo(a) a otra bibliotecaria(o) que hable mejor español? 
11:30:43 2013/05/15 (GMT -0400) ok 
Ann Walaskay At OAKLAND COMM COL (Mich_A):
11:31:54 2013/05/15 (GMT -0400) Lo siento, pero no sé mucho español. Le puedo pedir a su bibliotecario local que se comunique con usted por correo electrónico ¿Le parece bien? 
Ann Walaskay At OAKLAND COMM COL (Mich_A):
11:33:23 2013/05/15 (GMT -0400) Muchas gracias, su bibliotecario local se comunicará con usted por correo electrónico cuanto antes. 
Ann Walaskay At OAKLAND COMM COL (Mich_A):
11:33:38 2013/05/15 (GMT -0400) Librarian ended chat session. 
Ann Walaskay At OAKLAND COMM COL (Mich_A):
11:33:41 2013/05/15 (GMT -0400) Note: Set Resolution: Followup By Patron's Library 
Ann Walaskay At OAKLAND COMM COL (Mich_A):
11:33:41 2013/05/15 (GMT -0400) Referred from: Chat Transcript to Shared Followup 
11:44:40 2013/05/15 (GMT -0400) Claimed by: UNIV OF MONTEMORELOS(13203): Raúl Cervantes(131210) From Shared Followup 
11:46:47 2013/05/15 (GMT -0400) Clarification:
Estimado usuario, 

Te contacto para pedirte si nos podrías precisar el tipo de material que necesitas. Por ejemplo, el formato (libros, artículos de bases de datos por subscripción, sitios Web) y si pueden ser en inglés o exclusivamente en español. 

Gracias, de antemano, por tu aclaración. 

Referencia Virtual NOE 

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