[Virtual_reference] FW: [QUESTIONPOINT-L] QuestionPoint install Sunday February 24, 2013 7:00 GMT (2:00 A.M. EST)

McCarthy, Sandy mccarthy at wccnet.edu
Mon Feb 25 10:34:49 EST 2013


FYI
Read attachment Notes.
Sandy

Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105

734-677-5293

Got a question?    Research Help Now<http://www.researchhelpnow.org/> !

From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of Bonnefil,Carol
Sent: Thursday, February 21, 2013 3:18 PM
To: QUESTIONPOINT-L at OCLC.ORG
Subject: [QUESTIONPOINT-L] QuestionPoint install Sunday February 24, 2013 7:00 GMT (2:00 A.M. EST)


Dear QuestionPoint subscribers:
We will be installing a QuestionPoint features upgrade this Sunday, February 24, 2012.   Attached are the Release Notes for the install.

Please be advised that the QuestionPoint service will be unavailable for the following time period for scheduled install and maintenance: 7:00 GMT (2:00 A.M. EST) to approximately 8:00 GMT  (3:00 A.M. EST). It is imperative that you end any in-progress chat sessions at least two minutes prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)

When service is restored, please check your "New" questions lists for any interrupted chat sessions or unanswered email questions.

If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.

We regret any inconvenience.

Regards,
Carol Bonnefil
Sr. Product Analyst
QuestionPoint
OCLC
bonnefic at oclc.org<mailto:bonnefic at oclc.org>

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