[Virtual_reference] FW: [QUESTIONPOINT-L] QuestionPoint install Sunday February 24, 2013 7:00 GMT (2:00 A.M. EST)

McCarthy, Sandy mccarthy at wccnet.edu
Mon Feb 25 10:34:49 EST 2013

Read attachment Notes.

Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105


Got a question?    Research Help Now<http://www.researchhelpnow.org/> !

From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of Bonnefil,Carol
Sent: Thursday, February 21, 2013 3:18 PM
Subject: [QUESTIONPOINT-L] QuestionPoint install Sunday February 24, 2013 7:00 GMT (2:00 A.M. EST)

Dear QuestionPoint subscribers:
We will be installing a QuestionPoint features upgrade this Sunday, February 24, 2012.   Attached are the Release Notes for the install.

Please be advised that the QuestionPoint service will be unavailable for the following time period for scheduled install and maintenance: 7:00 GMT (2:00 A.M. EST) to approximately 8:00 GMT  (3:00 A.M. EST). It is imperative that you end any in-progress chat sessions at least two minutes prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)

When service is restored, please check your "New" questions lists for any interrupted chat sessions or unanswered email questions.

If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.

We regret any inconvenience.

Carol Bonnefil
Sr. Product Analyst
bonnefic at oclc.org<mailto:bonnefic at oclc.org>

-------------------------------------------------------------------------- This listserv is set up to reply directly to the sender of this message. To reply to the entire list, enter 'questionpoint-l at oclc.org' (without the quotes) in the TO: field of your e-mail program. -------------------------------------------------------------------------- Please do not use this list to ask support questions or report service-related issues.

QUESTIONPOINT-L is a peer-to-peer community discussion group that you may use to exchange ideas, information, knowledge, and expertise about QuestionPoint.

Additionally, QuestionPoint System alerts are posted to this listserv at the same time they are posted on the system alerts page located at http://www.oclc.org/support/systemalerts/default.asp.

For support, use the SUPPORT link located on most QP screens, or email support at oclc.org<mailto:support at oclc.org>; or you may call support between 7AM ? 9PM EST at 1-800-848-5800 (USA) or +1-614-793-8682. If you are reporting a performance issue please include the date, time and your time zone. --------------------------------------------------------------------------
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.mlcnet.org/mailman/private/virtual_reference/attachments/20130225/833afe58/attachment-0001.html
-------------- next part --------------
A non-text attachment was scrubbed...
Name: QuestionPoint Release Notes Feb 24 install.pdf
Type: application/octet-stream
Size: 178804 bytes
Desc: QuestionPoint Release Notes Feb 24 install.pdf
Url : http://lists.mlcnet.org/mailman/private/virtual_reference/attachments/20130225/833afe58/QuestionPointReleaseNotesFeb24install-0001.obj

More information about the Virtual_reference mailing list