[Virtual_reference] FW: [QUESTIONPOINT-L] The importance of referrals

McCarthy, Sandy mccarthy at wccnet.edu
Mon Sep 24 08:57:52 EDT 2012

Thanks Ann,
We should add this type of information to our training.


Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105


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From: virtual_reference-bounces at mlcnet.org [mailto:virtual_reference-bounces at mlcnet.org] On Behalf Of Walaskay, Alice A
Sent: Friday, September 21, 2012 4:49 PM
To: Virtual_reference at mail.mlcnet.org
Subject: [Virtual_reference] FW: [QUESTIONPOINT-L] The importance of referrals

FYI - It is probably our practice to follow this advice, but this a good reminder. - Ann W.

From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLC.ORG]<mailto:[mailto:QUESTIONPOINT-L at OCLC.ORG]> On Behalf Of Karen J. Docherty
Sent: Friday, September 21, 2012 4:34 PM
Subject: [QUESTIONPOINT-L] The importance of referrals

Hello Fellow QuestionPoint Librarians,
To comply with federal law, our community college district has recently been stressing the importance of not misrepresenting any aspect of our educational programs (approvals, credentials, completion requirements, coursework), financial charges (costs, required payments, refunds, financial aid options), or employability of graduates (current or likely future conditions, pay, requirements, qualifications).

The reason I'm sharing this with the list is because the law prohibits a misrepresentation by a school or one of its representatives; it also prohibits a misrepresentation by another institution, organization or person with whom the school has an agreement to provide educational programs, marketing, advertising, recruiting, or admissions service. I wasn't sure how, or even if, the QP cooperative fits into the educational programs category, so I checked with our compliance officer and it was suggested that I share the information with you.
Federal law prohibits any misrepresentation in these areas. A misrepresentation is any false, erroneous or misleading statement. A statement is any communication made in writing, visually, orally, or through other means. A misleading statement is one that has the likelihood or tendency to deceive or confuse. It also includes the dissemination of a student endorsement or testimonial that a student gives either under duress or because the institution required the student to make such an endorsement or testimonial to participate in a program.

The law now prohibits any misrepresentation, even if it is not intended to be false, erroneous or misleading. If the statement has the "likelihood or tendency to confuse or deceive"-even if the statement was made innocently and without any intent to confuse or deceive-it is still a misleading statement, which might jeopardize a school's eligibility to participate in financial assistance programs under Title IV.
We often get questions from our students that fall into the areas mentioned above, so wanted to remind librarians to refer students to appropriate departments for assistance and to not try to answer these types of questions. It's ok to point students to college web pages for information, but include a statement that they must call XYZ office at XYZnumber for complete and accurate information. As librarians, we're pretty terrific at doing this, so it's really just a reminder about how important it is.
For more information on Misrepresentation, visit 34 CFR 668(f)<http://www.gpo.gov/fdsys/pkg/CFR-2012-title34-vol3/pdf/CFR-2012-title34-vol3-part668-subpartF.pdf> or http://www2.ed.gov/policy/highered/reg/hearulemaking/2009/misrep.html.


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Karen Docherty
Ask a Librarian Coordinator
Maricopa Community Colleges

2323 W. 14th Street
Tempe, AZ 85281
karen.docherty at riosalado.edu<mailto:karen.docherty at riosalado.edu>

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