[Virtual_reference] FW: [QUESTIONPOINT-L] QuestionPoint Intall Sunday October 14, 2012, 6:00 UTC (2:00 AM ET)

McCarthy, Sandy mccarthy at wccnet.edu
Thu Oct 11 08:59:48 EDT 2012


FYI

Updates to QuestionPoint. See attachment.



Sandy



Sandy McCarthy
Faculty Librarian
Washtenaw Community College

734-677-5293

Get help with your research from Research Help Now<http://www.researchhelpnow.org/>!
________________________________
From: For discussion of the QuestionPoint service [QUESTIONPOINT-L at OCLC.ORG] on behalf of Bonnefil,Carol [bonnefic at OCLC.ORG]
Sent: Wednesday, October 10, 2012 11:31 PM
To: QUESTIONPOINT-L at OCLC.ORG
Subject: [QUESTIONPOINT-L] QuestionPoint Intall Sunday October 14, 2012, 6:00 UTC (2:00 AM ET)

Hello QuestionPoint Subscribers:

We will be installing a QuestionPoint features upgrade this Sunday, October 14, 2012.   Attached are the Release Notes for the install.

Please be advised that the QuestionPoint service will be unavailable for the following time period: from 6:00 UTC (2:00 a.m. EST) to approximately 7:00 UTC (3:00 a.m. EST). It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)
If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.
Sincerely,
The QuestionPoint Team
-------------------------------------------------------------------------- This listserv is set up to reply directly to the sender of this message. To reply to the entire list, enter 'questionpoint-l at oclc.org' (without the quotes) in the TO: field of your e-mail program. -------------------------------------------------------------------------- Please do not use this list to ask support questions or report service-related issues.

QUESTIONPOINT-L is a peer-to-peer community discussion group that you may use to exchange ideas, information, knowledge, and expertise about QuestionPoint.

Additionally, QuestionPoint System alerts are posted to this listserv at the same time they are posted on the system alerts page located at http://www.oclc.org/support/systemalerts/default.asp.

For support, use the SUPPORT link located on most QP screens, or email support at oclc.org; or you may call support between 7AM ? 9PM EST at 1-800-848-5800 (USA) or +1-614-793-8682. If you are reporting a performance issue please include the date, time and your time zone. --------------------------------------------------------------------------
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.mlcnet.org/mailman/private/virtual_reference/attachments/20121011/bbc019d6/attachment-0001.html
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Release Notes 09 24 12_final.docx
Type: application/octet-stream
Size: 807911 bytes
Desc: Release Notes 09 24 12_final.docx
Url : http://lists.mlcnet.org/mailman/private/virtual_reference/attachments/20121011/bbc019d6/ReleaseNotes092412_final-0001.obj


More information about the Virtual_reference mailing list