[Virtual_reference] FW: [QUESTIONPOINT-L] QuestionPoint Intall Sunday October 14, 2012, 6:00 UTC (2:00 AM ET)

McCarthy, Sandy mccarthy at wccnet.edu
Thu Oct 11 08:59:48 EDT 2012


Updates to QuestionPoint. See attachment.


Sandy McCarthy
Faculty Librarian
Washtenaw Community College


Get help with your research from Research Help Now<http://www.researchhelpnow.org/>!
From: For discussion of the QuestionPoint service [QUESTIONPOINT-L at OCLC.ORG] on behalf of Bonnefil,Carol [bonnefic at OCLC.ORG]
Sent: Wednesday, October 10, 2012 11:31 PM
Subject: [QUESTIONPOINT-L] QuestionPoint Intall Sunday October 14, 2012, 6:00 UTC (2:00 AM ET)

Hello QuestionPoint Subscribers:

We will be installing a QuestionPoint features upgrade this Sunday, October 14, 2012.   Attached are the Release Notes for the install.

Please be advised that the QuestionPoint service will be unavailable for the following time period: from 6:00 UTC (2:00 a.m. EST) to approximately 7:00 UTC (3:00 a.m. EST). It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)
If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.
The QuestionPoint Team
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