[Virtual_reference] FW: [QUESTIONPOINT-L] DATE CORRECTION! QuestionPoint scheduled Maintenance Sunday June 10 6:00 UTC (2:00 AM EDT)

McCarthy, Sandy mccarthy at wccnet.edu
Thu Jun 7 15:59:00 EDT 2012


FYI

Sandy

Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105

734-677-5293

Got a question?    Research Help Now<http://www.researchhelpnow.org/> !

From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of Bonnefil,Carol
Sent: Thursday, June 07, 2012 2:29 PM
To: QUESTIONPOINT-L at OCLC.ORG
Subject: [QUESTIONPOINT-L] DATE CORRECTION! QuestionPoint scheduled Maintenance Sunday June 10 6:00 UTC (2:00 AM EDT)
Importance: High

Dear QuestionPoint Users:

Please excuse the need to repost with this correction to the date of the service interruption!

Please be advised that the QuestionPoint service will be unavailable Sunday June 10 from 6:00 UTC (2:00 a.m. EDT) to 7:00 UTC (3:00 a.m. EDT), for OCLC- scheduled maintenance and service.  It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)

If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.

We regret any inconvenience.

Regards
The QuestionPoint Team

-------------------------------------------------------------------------- This listserv is set up to reply directly to the sender of this message. To reply to the entire list, enter 'questionpoint-l at oclc.org' (without the quotes) in the TO: field of your e-mail program. -------------------------------------------------------------------------- Please do not use this list to ask support questions or report service-related issues.

QUESTIONPOINT-L is a peer-to-peer community discussion group that you may use to exchange ideas, information, knowledge, and expertise about QuestionPoint.

Additionally, QuestionPoint System alerts are posted to this listserv at the same time they are posted on the system alerts page located at http://www.oclc.org/support/systemalerts/default.asp.

For support, use the SUPPORT link located on most QP screens, or email support at oclc.org<mailto:support at oclc.org>; or you may call support between 7AM - 9PM EST at 1-800-848-5800 (USA) or +1-614-793-8682. If you are reporting a performance issue please include the date, time and your time zone. --------------------------------------------------------------------------
-------------------------------------------------------------------------- This listserv is set up to reply directly to the sender of this message. To reply to the entire list, enter 'questionpoint-l at oclc.org' (without the quotes) in the TO: field of your e-mail program. -------------------------------------------------------------------------- Please do not use this list to ask support questions or report service-related issues.

QUESTIONPOINT-L is a peer-to-peer community discussion group that you may use to exchange ideas, information, knowledge, and expertise about QuestionPoint.

Additionally, QuestionPoint System alerts are posted to this listserv at the same time they are posted on the system alerts page located at http://www.oclc.org/support/systemalerts/default.asp.

For support, use the SUPPORT link located on most QP screens, or email support at oclc.org<mailto:support at oclc.org>; or you may call support between 7AM ? 9PM EST at 1-800-848-5800 (USA) or +1-614-793-8682. If you are reporting a performance issue please include the date, time and your time zone. --------------------------------------------------------------------------
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