[Virtual_reference] FW: [QUESTIONPOINT-L] Invitation to a free webinar: Keeping the Virtual Lights on 24/7: MARCH 6

McCarthy, Sandy mccarthy at wccnet.edu
Mon Feb 27 15:24:50 EST 2012


Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105


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-----Original Message-----
From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of McGlamery,Susan
Sent: Monday, February 27, 2012 2:39 PM
Subject: [QUESTIONPOINT-L] Invitation to a free webinar: Keeping the Virtual Lights on 24/7: MARCH 6

Dear QP colleagues,

Public, academic and special libraries alike are struggling with cuts to their hours and staff, making it more difficult to be in front of your patrons when they need you. Libraries all over are trying to figure out how to position themselves as a valuable resource when they can't keep the lights on as long as they used to.

In this session,  we will focus on how being part of a cooperative group can help you to keep your library open virtually at all hours and reach patrons whenever they might be working, even if it's not from 9-5.
We'll explore the challenges and benefits to providing chat reference through a cooperative. Most libraries already belong to some group or consortia and expanding the ways we work together are important in this challenging economy. As with any joint venture, it helps to know what worked and what didn't work for others before jumping in. And, if you're already working as a group, there's always room for improvement!

Susan McGlamery, manager of OCLC's 24/7 Reference Cooperative, will lead the conversation along with Rosa Caballero-Li, Manager, AskNYPL at New York Public Library, Cynthia Johnson, Head of Reference and Acting Head of the Grunigen Medical Library, University of California, Irvine, and Lynn Jones, Reference and Instruction Librarian, Moffitt Library, University of California, Berkeley. We look forward to hearing from you, too!

This free webinar is open to all. 

Best Practices in Virtual Reference: Keeping the Virtual Lights on 24/7 March 6, 2012 1:00pm - 2:00pm Eastern Time To register: http://bit.ly/xEKsM0 

This webinar is part of OCLC's Best Practices for Virtual Reference series. For information about other webinars in this series, see:

Hope to see you there!

Susan McGlamery
QuestionPoint senior product manager
mcglames at oclc.org 

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