[Virtual_reference] EMU problem patron

Randal Baier rbaier at emich.edu
Fri Feb 24 14:53:15 EST 2012

OK, that was Super Mario guy. 

We got punked. 

Well, maybe it was value added. Now I know where to find all those transcriptions!!! 

Roast that SOB -- break his knees. 

----- Original Message -----

From: "Sara Memmott" <smemmott at emich.edu> 
To: "Virtual reference (Virtual_reference at mail.mlcnet.org)" <virtual_reference at mail.mlcnet.org> 
Sent: Friday, February 24, 2012 1:40:23 PM 
Subject: [Virtual_reference] EMU problem patron 

Hi all, 

Over the last few weeks, a patron has asked quite a few questions on chat through EMU in a pattern that I think has become inappropriate. Today it has escalated into him asking many questions in a single day. 

He often uses the email address bob at hotmail.com or ck1999 at q.com (not real addresses) and often the name "marty" or "rex". I asked if he was affiliated with EMU or another college and he said no. 

His chats follow a pattern of asking one or more ready-reference type question and repeatedly asking the librarian to "please hurry". The questions are sometimes a bit odd, such as asking for information on the latitude and longitude of the emu (animal). 

I picked up quite a few of his chats this afternoon and indicated that his behavior was inappropriate, and ended the sessions. If you encounter this patron, please feel free to do the same . 

The Research Help Now policy states that "Priority is given to inquiries from the faculty, staff and students of the participating institutions." I think these repeated questions interfere with our ability to serve other patrons, and the patron is apparently unaffiliated with RHN institutions, making his behavior inappropriate, even though it is not blatantly rude or obsence 

- Sara 

Sara Memmott 
Emerging Technologies & Social Work Librarian 
Eastern Michigan University Library 
734-487-0020, ext. 2107 
smemmott at emich.edu 
Virtual_reference mailing list 
Virtual_reference at mlcnet.org 

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