[Virtual_reference] FW: free QuestionPoint training at OCLC training portal

McCarthy, Sandy mccarthy at wccnet.edu
Fri Sep 9 08:42:31 EDT 2011


FYI -- see below.
I noticed they have MCLS as a training partner. 

Sandy

Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105

734-677-5293

-----Original Message-----
From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of McGlamery,Susan
Sent: Friday, September 09, 2011 4:19 AM
To: QUESTIONPOINT-L at OCLC.ORG
Subject: [QUESTIONPOINT-L] free QuestionPoint training at OCLC training portal

Dear QuestionPoint librarians:
 
We are pleased to announce that free QuestionPoint classes are available online, as part of OCLC's new training program.  These classes will be conducted by OCLC trainers and various training partners (Amigos, WiLS, Minitex, MLNC, MCLS, OHIONET and LYRASIS, as appropriate) and are designed to help members refresh or maintain skills, ensure effective use of OCLC subscription services, and learn new applications to help members leverage their investments in the cooperative.
 
The QuestionPoint classes do not take the place of the original hands-on guidance that new QuestionPoint subscribers receive as part of Implementation, but instead are targeted toward exposing QuestionPoint users to new and/or unfamiliar facets of the  program.

The QuestionPoint classes are available on a quarterly basis and will be conducted in English.  To see the list of classes and scheduled dates, go to http://training.oclc.org/.  Choose "Training Courses" then "QuestionPoint".  You will need to register at the training portal in order to attend any of the classes, but registration and the courses themselves are free.

For your convenience, this quarter's schedule is copied below:

QuestionPoint Administration 1 - Starting Your QuestionPoint Service
			 
Wed 9/21/2011	WebEx Online	  	 
       Course Hours:				
       9/21/2011 12:00 PM - 2:00 PM EDT 				
				
Thu 12/08/2011	WebEx Online	  				
       Course Hours:				
       12/08/2011 12:00 PM - 2:00 PM EST 				
						

QuestionPoint Administration 2 - Generating and Interpreting Reports
				
Wed 9/21/2011	WebEx Online	  			
       Course Hours:				
       9/21/2011 3:00 PM - 5:00 PM EDT 				
				
Thu 12/08/2011	WebEx Online	  				
       Course Hours:				
       12/08/2011 3:00 PM - 5:00 PM EST 				
						

QuestionPoint Librarian 1 - QuestionPoint Overview and E-mail Reference
		
Mon 9/19/2011	WebEx Online	  
       Course Hours:		
       9/19/2011 12:00 PM - 2:00 PM EDT 		
		
Tue 12/06/2011	WebEx Online	  
       Course Hours:		
       12/06/2011 12:00 PM - 2:00 PM EST 		

 
QuestionPoint Librarian 2 - Using Flash Chat
		
Mon 9/19/2011	WebEx Online	  
       Course Hours:		
       9/19/2011 3:00 PM - 5:00 PM EDT 		
		
Tue 12/06/2011	WebEx Online	  
       Course Hours:		
       12/06/2011 3:00 PM - 5:00 PM EST 		

 
QuestionPoint Librarian 3 - Chat Follow-up, Referrals, and Managing Questions 
	
Tue 9/20/2011	WebEx Online
       Course Hours:	
       9/20/2011 12:00 PM - 2:00 PM EDT 	
	
Wed 12/07/2011	WebEx Online
       Course Hours:	
       12/07/2011 12:00 PM - 2:00 PM EST 	

 

QuestionPoint Librarian 4 - Personal Scripts, Co-browse, IM and Transfer

Tue 9/20/2011	WebEx Online	  
       Course Hours:		
       9/20/2011 3:00 PM - 5:00 PM EDT 		
		
Wed 12/07/2011	WebEx Online	  
       Course Hours:		
       12/07/2011 3:00 PM - 5:00 PM EST 		

 
 
We hope that this new OCLC benefit will assist our current QuestionPoint subscribers!


Sincerely,
The QuestionPoint Team

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