[Virtual_reference] resolution code: answer vs follow up

McCarthy, Sandy mccarthy at wccnet.edu
Thu Sep 1 11:16:40 EDT 2011

Hi Everyone,

Welcome back.

I just want to mention again that if a patron submits a question and provides their email address but never responds to the librarian, you are to end the session with resolution code "follow up by patron library."


Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105


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