[Virtual_reference] new report on VR from OCLC

Walaskay, Alice A AAWALASK at oaklandcc.edu
Wed Oct 5 16:27:19 EDT 2011

FYI - There is a report just out from OCLC called "Seeking
Synchronicity: Revelations and Recommendations for Virtual Reference,"

Lynn S. Connaway and Marie L. Radford, 2011.  It is valuable reading for
us all.    http://www.oclc.org/reports/synchronicity/full.pdf   -- Ann


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