[Virtual_reference] FW: QuestionPoint install Sunday!

McCarthy, Sandy mccarthy at wccnet.edu
Thu Nov 10 12:05:35 EST 2011


FYI

See below

Sandy

Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105

734-677-5293

From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of Rumbaugh,Paula
Sent: Thursday, November 10, 2011 11:59 AM
To: QUESTIONPOINT-L at OCLC.ORG
Subject: [QUESTIONPOINT-L] QuestionPoint install Sunday!

Hello QuestionPoint Subscribers:

We will be installing a QuestionPoint features upgrade this Sunday, November 13.   Attached are the Release Notes for the install.

Please be advised that the QuestionPoint service will be unavailable for the following time period: for 7:00 UTC (2:00 a.m. EST) to approximately 9:00 UTC (4:00 a.m. EST). It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)
If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.
We regret any inconvenience caused by the downtime but hope you will be pleased with the upgrade.
Sincerely,
The QuestionPoint Team


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