[Virtual_reference] FW: QuestionPoint scheduled Maintenance Sunday morning July 10

McCarthy, Sandy mccarthy at wccnet.edu
Fri Jul 8 10:27:01 EDT 2011

Sandy McCarthy
Faculty Librarian
Washtenaw Community College

From: For discussion of the QuestionPoint service [QUESTIONPOINT-L at OCLC.ORG] On Behalf Of Bonnefil,Carol [bonnefic at OCLC.ORG]
Sent: Thursday, July 07, 2011 3:52 PM
Subject: [QUESTIONPOINT-L] QuestionPoint scheduled Maintenance Sunday morning July 10

Dear QuestionPoint Users:

Please be advised that the QuestionPoint service will be unavailable Sunday morning, July 10, for the following time period for OCLC- scheduled maintenance and service: 05:00 UTC (1:00 a.m. EDT) to approximately 05:15 UTC (1:15 a.m. EDT). It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)
If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.

We regret any inconvenience.

The QuestionPoint Team
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