[Virtual_reference] FW: question: using resolution codes within RHN

McCarthy, Sandy mccarthy at wccnet.edu
Wed Aug 31 09:54:10 EDT 2011



Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105

734-677-5293


-----Original Message-----
From: McCarthy, Sandy 
Sent: Wednesday, August 31, 2011 9:52 AM
To: 'Sara Memmott'; Virtual_reference at mail.mlcnet.org
Subject: RE: [Virtual_reference] question: using resolution codes within RHN

Yes correct.  We must assign a resolution code. It's the descriptive codes we do not assign. 

Sorry for the confusion, 
Sandy

Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105

734-677-5293

-----Original Message-----
From: virtual_reference-bounces at mlcnet.org [mailto:virtual_reference-bounces at mlcnet.org] On Behalf Of Sara Memmott
Sent: Wednesday, August 31, 2011 9:50 AM
To: Virtual_reference at mail.mlcnet.org
Subject: Re: [Virtual_reference] question: using resolution codes within RHN

I just wanted to clarify since a few people here were confused - my understanding is that we do assign codes such as Answered, Follow-up, etc. when finishing a chat.  

We do not assign "Descriptive Codes" for other libraries since the use of those varies.

Sara

-------------------------------
Sara Memmott
Emerging Technologies & Social Work Librarian Bruce T. Halle Library Eastern Michigan University http://www.emich.edu/library 734-487-0020, ext. 2107 smemmott at emich.edu
------------------------------- 

----- Original Message -----
From: "Sandy McCarthy" <mccarthy at wccnet.edu>
To: "Mary Beeker" <mbeeker at nmc.edu>, "Virtual_reference at mail.mlcnet.org" <virtual_reference at mail.mlcnet.org>
Sent: Wednesday, August 31, 2011 9:21:47 AM
Subject: Re: [Virtual_reference] question: using resolution codes within RHN





Hi Mary, 



Same goes for our Research Help Now . Don’t assign resolution codes. I believe librarians have, but we did agree not to assign the codes for other libraries. 



Great question, 


Sandy 





Faculty Librarian 

Washtenaw Community College 

Ann Arbor, MI 48105 



734-677-5293 



From: virtual_reference-bounces at mlcnet.org [mailto:virtual_reference-bounces at mlcnet.org] On Behalf Of Mary Beeker
Sent: Tuesday, August 30, 2011 4:44 PM
To: Virtual_reference at mail.mlcnet.org
Subject: [Virtual_reference] question: using resolution codes within RHN 



On today's Questionpoint Annual Meeting, they re-iterated that we should not use resolution codes when chatting with patrons from the 24/7 collaborative. 

Should we be using resolution codes when serving patrons within our Research Help Now group? 

Thanks for input! 
- Mary Beeker 

--
Mary Beeker
Northwestern Michigan College - Osterlin Library mbeeker at nmc.edu
(231) 995-1015
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