[Virtual_reference] question: using resolution codes within RHN

McCarthy, Sandy mccarthy at wccnet.edu
Wed Aug 31 09:21:47 EDT 2011


Hi Mary,

Same goes for our Research Help Now . Don't assign resolution codes.  I believe librarians have, but we did agree not to assign the codes for other libraries.

Great question,

Sandy


Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105

734-677-5293

From: virtual_reference-bounces at mlcnet.org [mailto:virtual_reference-bounces at mlcnet.org] On Behalf Of Mary Beeker
Sent: Tuesday, August 30, 2011 4:44 PM
To: Virtual_reference at mail.mlcnet.org
Subject: [Virtual_reference] question: using resolution codes within RHN

On today's Questionpoint Annual Meeting, they re-iterated that we should not use resolution codes when chatting with patrons from the 24/7 collaborative.

Should we be using resolution codes when serving patrons within our Research Help Now group?

Thanks for input!
- Mary Beeker

--
Mary Beeker
Northwestern Michigan College - Osterlin Library
mbeeker at nmc.edu<mailto:mbeeker at nmc.edu>
(231) 995-1015
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