[Virtual_reference] question: using resolution codes within RHN

Mary Beeker mbeeker at nmc.edu
Tue Aug 30 16:44:16 EDT 2011

On today's Questionpoint Annual Meeting, they re-iterated that we should not
use resolution codes when chatting with patrons from the 24/7 collaborative.

Should we be using resolution codes when serving patrons within our Research
Help Now group?

Thanks for input!
- Mary Beeker

Mary Beeker
Northwestern Michigan College - Osterlin Library
mbeeker at nmc.edu
(231) 995-1015
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