[Virtual_reference] FW: [QUESTIONPOINT-L] ANNOUNCEMENT: Scheduled Maintenance for QuestionPoint, Wednesday, 31 August

McCarthy, Sandy mccarthy at wccnet.edu
Tue Aug 30 15:41:42 EDT 2011


FYI
Sandy

Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105

734-677-5293

From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of Rumbaugh,Paula
Sent: Tuesday, August 30, 2011 2:18 PM
To: QUESTIONPOINT-L at OCLC.ORG
Subject: [QUESTIONPOINT-L] ANNOUNCEMENT: Scheduled Maintenance for QuestionPoint, Wednesday, 31 August

Dear QuestionPoint User:

Please be advised that the QuestionPoint service will be unavailable for the following time period for scheduled maintenance and service, early Wednesday, 31 August, 06:00 UTC (2:00a.m. EDT) to approximately 06:30 UTC (2:30 a.m. EDT). It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)
When service is restored, please check your "New" questions lists for any interrupted chat sessions or unanswered email questions.
If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.

We regret any inconvenience.

Regards
The QuestionPoint Team

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