[Virtual_reference] FW: QuestionPoint install Sunday, Aug. 21

McCarthy, Sandy mccarthy at wccnet.edu
Thu Aug 18 17:29:55 EDT 2011

Sandy McCarthy
Faculty Librarian
Washtenaw Community College

From: For discussion of the QuestionPoint service [QUESTIONPOINT-L at OCLC.ORG] On Behalf Of Rumbaugh,Paula [rumbaugh at OCLC.ORG]
Sent: Thursday, August 18, 2011 4:09 PM
Subject: [QUESTIONPOINT-L] QuestionPoint install Sunday, Aug. 21

Hello QuestionPoint subscribers:

We will install a QuestionPoint upgrade this Sunday that will include new features and fixes.  The attached PDF outlines what’s coming.  Please let us know if you cannot access the file for some reason; we will also post the information on the QuestionPoint blog.

Please be advised that the QuestionPoint service will be unavailable for the following time period: 0600 – 0630 (GMT), Sunday, August 21.  It is imperative that you end any in-progress chat sessions at least 2 minutes prior to the scheduled system outage to avoid sudden communication interruptions to your patrons and potential “hung” sessions.

When service is restored, please check your “New” questions lists for any unanswered email questions.  If you experience any outage after the projected service period, please contact  your Customer Service Provider for further assistance.

We regret any inconvenience.


The QuestionPoint Product Team
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