[Virtual_reference] FW: [QUESTIONPOINT-L] QuestionPoint install Sunday, Aug. 21

Walaskay, Alice A AAWALASK at oaklandcc.edu
Thu Aug 18 16:28:48 EDT 2011

FYI -- Ann


From: For discussion of the QuestionPoint service
[mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of Rumbaugh,Paula
Sent: Thursday, August 18, 2011 4:10 PM
Subject: [QUESTIONPOINT-L] QuestionPoint install Sunday, Aug. 21


Hello QuestionPoint subscribers:


We will install a QuestionPoint upgrade this Sunday that will include
new features and fixes.  The attached PDF outlines what's coming.
Please let us know if you cannot access the file for some reason; we
will also post the information on the QuestionPoint blog.


Please be advised that the QuestionPoint service will be unavailable for
the following time period: 0600 - 0630 (GMT), Sunday, August 21.  It is
imperative that you end any in-progress chat sessions at least 2 minutes
prior to the scheduled system outage to avoid sudden communication
interruptions to your patrons and potential "hung" sessions.


When service is restored, please check your "New" questions lists for
any unanswered email questions.  If you experience any outage after the
projected service period, please contact  your Customer Service Provider
for further assistance.


We regret any inconvenience.




The QuestionPoint Product Team

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