[Virtual_reference] FW: QuestionPoint install Tuesday Sept 28 6 AM UTC (2AM EDT)

McCarthy, Sandy mccarthy at wccnet.edu
Tue Sep 28 09:15:29 EDT 2010

FYI  -- this morning. See attached notes.

Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105


From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of Carol Bonnefil
Sent: Monday, September 27, 2010 1:17 PM
Subject: [QUESTIONPOINT-L] QuestionPoint install Tuesday Sept 28 6 AM UTC (2AM EDT)

Dear QuestionPoint User:

Please be advised that the QuestionPoint service will be unavailable for the following time period for brief scheduled maintenance and service.  6:00 UTC (2 AM EDT, 4PM Australia Capital Territory Time)  to 6:15 UTC (2:15 AM EDT, 4:15 PM ACT)  Please see the attached Install notes for details about what will be included.

It is very important that you end any in-progress chat sessions at least one minute prior to that time to avoid having the " in session chat" get stuck in the Ask questions list with an IN PROGRESS status. You will unable to click on them thereafter, to get information about the patron in order to try to communicate with them via email.

When service is restored, please check your "New" questions lists for any unanswered chat sessions or email questions.

If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.

We regret any inconvenience.

The QuestionPoint Team
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