[Virtual_reference] Announcement of the 2009-2010 Best Transcripts Contest

Kickham-Samy, Mary kickham-samym at macomb.edu
Thu Sep 23 15:00:29 EDT 2010

Hello Virtual Reference Librarians, 


Every year, during the annual meeting, Best Transcripts Awards are presented. This year, so that more librarians have an opportunity to participate, the Best Transcripts Award Committee is asking all virtual reference librarians to submit one, or two, of their favorite transcripts to the contest. (As in the past, managers are also encouraged to submit transcripts.) 


What do you do? 

1. Read the Virtual Reference Best practices and the Qwidget Best practices, which are located on pages 30-33 [pdf pages: 31-34] in the Manual of Policies and Procedures, which is on the RHN Intranet. Here is the URL to the intranet: https://hosted.wccnet.edu/researchhelpnow/ 

User ID: librarian; PW: MichCC05 
2. Read the "RHN Best Transcripts Contest Check List," which is attached to this email. This check list will be used by the judges to help them score transcripts. 
3. Read through transcripts of virtual reference sessions that you have generated during the past 11 months, between October, 2009 - September, 2010. 
4. Identify one or two of your favorite sessions, especially those that exemplify best practices. 
5. Send the Question ID# of the transcripts of these sessions to Mary Kickham-Samy at kickham-samym at macomb.edu . The Questions ID# is the number between brackets at the very beginning of each transcript. It will look like this - Question: [5893512] Chat Transcript: can i read... 

 6.  Using "The Virtual Reference Best Practices," "The Qwidget Best Practices," and the "RHN Best Transcripts Contest List of Criteria," explain what you like about the transcript/s you have chosen to submit. Describe the qualities or features that you think were especially helpful to students. Your statement should be written in 200 words or less. 


How to retrieve your transcripts: 
1.Log in to "My QuestionPoint" Page. 
2. Go to the "Ask" module. 
3. Click on the tab, "Service History" 
4. Then, click on the drop down menu that lists the virtual reference librarians at your institution. Find your name and select it. 
5. You can also limit your search to a specific time period. 
6. Click "search." You will retrieve transcripts of your sessions. 


Deadline: The deadline for submissions is November 1st, 2010. 

[ A big thank you  to Christine Tobias, Hui Hua Chua, Sandy McCarthy, Ann Walaskay, Sara Memmott, Suzi Teightmeyer, and Heidi Schroeder for their comments on these new guidelines and the announcement itself. ] 

Let me know if you have questions or suggestions. 




Mary Kickham-Samy 

Librarian, South Campus 

Macomb Community College 

E-mail: kickham-samym at macomb.edu 

Phone: 586 4445 7419 

Reference Desk: 586 445 7779 


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