[Virtual_reference] FW: QuestionPoint install Sunday Sept 19th (7:00 UTC, 3 A.M. EDT)

McCarthy, Sandy mccarthy at wccnet.edu
Fri Sep 17 10:24:20 EDT 2010


FYI

Faculty Librarian
Washtenaw Community College
Ann Arbor, MI 48105

734-677-5293

From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of Carol Bonnefil
Sent: Thursday, September 16, 2010 11:18 AM
To: QUESTIONPOINT-L at OCLC.ORG
Subject: [QUESTIONPOINT-L] QuestionPoint install Sunday Sept 19th (7:00 UTC, 3 A.M. EDT)

Dear QuestionPoint Users:

We are installing a few new features and fixes for QuestionPoint this Sunday, September 19.  The attached Release Notes outline the changes, each with a brief description.

Please be advised that the QuestionPoint service will be unavailable for the following time period: 07:00 UTC (03:00 A.M ET) to approximately 08:30 UTC (04:30 A.M. ET). It is imperative that you end any in-progress chat sessions at least two minutes prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any crashed in-progress sessions to get information to communicate with the lost patron after the install is completed.)

When service is restored, please check your "New" questions lists for any interrupted chat sessions or unanswered email questions.

If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.

Regards,

The QuestionPoint Team
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