[Virtual_reference] FW: QuestionPoint service was interrupted. It is now restored.

McCarthy, Sandy mccarthy at wccnet.edu
Thu Nov 4 09:10:12 EDT 2010

Hi Everyone,
Due to the 3 hour interruption with QP yesterday, please review transcripts between 12:30-3:30pm yesterday from your patrons .

Sandy McCarthy
Faculty Librarian
Washtenaw Community College


From: For discussion of the QuestionPoint service [QUESTIONPOINT-L at OCLC.ORG] On Behalf Of Carol Bonnefil [bonnefic at OCLC.ORG]
Sent: Wednesday, November 03, 2010 4:12 PM
Subject: [QUESTIONPOINT-L] QuestionPoint service was interrupted. It is now restored.

Dear QuestionPoint Users:

We regret that due to technical difficulties, QuestionPoint service was periodically interrupted between 16:30 UTC (12:30PM EDT  and 19:30 UTC (3:30PM EDT) November 3, 2010.  Service is now restored and should be running normally.  Please check your “New” questions lists for any interrupted chat sessions or unanswered email questions. If you are experiencing any unusual technical difficulty at present, please contact your Customer Service Provider for assistance.

We apologize for this inconvenience.

The QuestionPoint team
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