[Virtual_reference] FW: [QUESTIONPOINT-L] OCLC System Alert: QuestionPoint Outage

Rachel Minkin minkir at lcc.edu
Wed Nov 3 15:51:35 EDT 2010

It's been back up for about 15 minutes and the queues are packed.




From: virtual_reference-bounces at mlcnet.org [mailto:virtual_reference-bounces at mlcnet.org] On Behalf Of Walaskay, Alice A
Sent: Wednesday, November 03, 2010 2:24 PM
To: Virtual_reference at mail.mlcnet.org
Subject: [Virtual_reference] FW: [QUESTIONPOINT-L] OCLC System Alert: QuestionPoint Outage


FYI - Ann


From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of System Alerts
Sent: Wednesday, November 03, 2010 2:15 PM
Subject: [QUESTIONPOINT-L] OCLC System Alert: QuestionPoint Outage


OCLC System Alert


Posted: 11/03/2010 2:15:14 PM ET


QuestionPoint Outage


Alert Status: Condition reported


Affected Services:


We are currently experiencing problems with the QuestionPoint service. The service has been shutdown to allow for additional recovery of the Sybase database server and host. We will be bringing the service back up as soon as possible. 


OCLC system alerts are posted to http://www.oclc.org/support/systemalerts/default.asp

system_alerts at oclc.org is a post-only e-mail address. Please direct all system alert inquiries to OCLC Customer Support at 1-800-848-5800 (USA) or +1-614-793-8682.

Standard OCLC Service Hours

OCLC Connexion (including CatExpress, WebDewey), Z39.50 Cataloging,WorldCat Selection, OCLC FirstSearch, WorldCat Resource Sharing, WorldCat Collection Analysis and OCLC Local Holdings Maintenance are regularly available 24 hours, Monday through Sunday. OCLC occasionally conducts maintenance on these systems, which is typically completed on a Sunday from 2 am - 6 am ET. OCLC usually provides advance notice about these maintenance periods.

Thank you,
OCLC Support
6565 Kilgour Place, Dublin, OH 43017-3395

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