[Virtual_reference] FW: [QUESTIONPOINT-L] OCLC System Alert: QuestionPoint Outage

Walaskay, Alice A AAWALASK at oaklandcc.edu
Wed Nov 3 14:23:34 EDT 2010

FYI - Ann


From: For discussion of the QuestionPoint service
[mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of System Alerts
Sent: Wednesday, November 03, 2010 2:15 PM
Subject: [QUESTIONPOINT-L] OCLC System Alert: QuestionPoint Outage


OCLC System Alert


Posted: 11/03/2010 2:15:14 PM ET


QuestionPoint Outage


Alert Status: Condition reported


Affected Services:


We are currently experiencing problems with the QuestionPoint service.
The service has been shutdown to allow for additional recovery of the
Sybase database server and host. We will be bringing the service back up
as soon as possible. 


OCLC system alerts are posted to

system_alerts at oclc.org is a post-only e-mail address. Please direct all
system alert inquiries to OCLC Customer Support at 1-800-848-5800 (USA)
or +1-614-793-8682.

Standard OCLC Service Hours

OCLC Connexion (including CatExpress, WebDewey), Z39.50
Cataloging,WorldCat Selection, OCLC FirstSearch, WorldCat Resource
Sharing, WorldCat Collection Analysis and OCLC Local Holdings
Maintenance are regularly available 24 hours, Monday through Sunday.
OCLC occasionally conducts maintenance on these systems, which is
typically completed on a Sunday from 2 am - 6 am ET. OCLC usually
provides advance notice about these maintenance periods.

Thank you,
OCLC Support
6565 Kilgour Place, Dublin, OH 43017-3395

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QUESTIONPOINT-L is a peer-to-peer community discussion group that you
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Additionally, QuestionPoint System alerts are posted to this listserv at
the same time they are posted on the system alerts page located at

For support, use the SUPPORT link located on most QP screens, or email
support at oclc.org; or you may call support between 7AM - 9PM EST at
1-800-848-5800 (USA) or +1-614-793-8682. If you are reporting a
performance issue please include the date, time and your time zone.

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