<div dir="ltr">Free consulting services available for Fall 2017 from U-M School of Information grad students -- see details below!<div><br></div><div>Kristin</div><div><br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">University of Michigan School of Information</b> <span dir="ltr"><<a href="mailto:mechalms@umich.edu">mechalms@umich.edu</a>></span><br>Date: Tue, Jun 20, 2017 at 9:25 AM<br>Subject: UM School of Information offers consulting services (Fall 2017)<br>To: <a href="mailto:font@umich.edu">font@umich.edu</a><br><br><br><div dir="ltr"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" id="m_1183062237203330928gmail-docs-internal-guid-a41a8f4b-c058-8bbb-7725-590f823547eb"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Dear </span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Kristin,</span></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">The University of Michigan School of Information (UMSI) is </span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">now seeking clients for consulting</span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> as part of a Fall 2017 master’s degree level course, </span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">SI 501: Contextual Inquiry & Consulting Foundations</span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">. During this one semester course, UMSI master’s degree students work with clients to identify, analyze, and recommend solutions for client problems related to products, services, and information processes. There is no cost to client organizations. </span></span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Over the years, SI 501 students have worked with more than 200 partner organizations including corporations, government agencies, non-profit organizations, libraries, and schools. Ideal client projects fit within one of the following categories:</span></span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><ul style="margin-top:0pt;margin-bottom:0pt"><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Improving or repairing an existing </span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">information or communication process;</span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">  </span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Improving or repairing </span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">an existing product or service;</span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">  </span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Evaluating </span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">service design</span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">, such as processes for walk-in customers at service desks.</span></span></font></p></li></ul><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">To propose a project for your company or organization, please</span><a href="https://goo.gl/forms/gwXzFNXMs8VxfYtM2" style="text-decoration:none" target="_blank"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> </span><span style="color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline">complete this very brief form</span></a><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> as soon as possible, and no later than July 31, 2017.</span></span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">If your project proposal appears to be a good fit, a member of the SI 501 teaching team will contact you to develop and refine your project scope during the summer. Please feel free to email with any questions you may have, and share this email widely with others who might be interested. We have provided additional information below, which may be useful for sharing.</span></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Thank you!</span></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Kentaro Toyama (faculty), Melissa Chalmers (staff)</span></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">SI 501: Contextual Inquiry and Consulting Foundations</span></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">University of Michigan School of Information</span></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><a href="mailto:si501projects@umich.edu" target="_blank">si501projects@umich.edu</a></span></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">= = = = = = =</span></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">About SI 501, Contextual Inquiry and Consulting Foundations:</span></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">This master’s degree level course provides professional training and skill-building in user-centered design via the basic principles of an established process known as “contextual inquiry.” In their capacity as consultants, faculty-coached student teams collect data related to your client project through meetings and interviews with project stakeholders, observations of work practices and information system usage, and examination of artifacts (e.g. physical workspaces, databases, social media accounts, etc.). The student teams then synthesize and analyze this qualitative data, and produce formal reports through which they present their analyses and recommendations for future action. (Student teams will</span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline"> not</span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> be expected to implement solutions as a part of this course, though many will be available the following summer for internships.)</span></span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Clients should meet the following criteria:</span></span></font></p><ul style="margin-top:0pt;margin-bottom:0pt"><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Have a product, service, information process, or communication process already in place that needs repair or improvement.</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Be able to provide at least five relevant people who would be willing to be interviewed and observed in person for 60-90 minutes by the student team in September-November, 2017.</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Are within 50 miles of Ann Arbor (preference is given to local projects).</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Can accommodate the timeline below.</span></span></font></p></li></ul><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Timeline for Fall 2017 clients: </span></span></font></p><ul style="margin-top:0pt;margin-bottom:0pt"><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Summer 2017: client proposal and refinement of parameters with SI 501 teaching staff</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">September/October 2017: initial meeting, interviews and observations</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">November 2017: feedback and follow-up interviews</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">December 2017: final report and presentation</span></span></font></p></li></ul><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Problems that affect organizational and communication efficiency and productivity are a good match for student teams:</span></span></font></p><ul style="margin-top:0pt;margin-bottom:0pt"><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">“We have channels for distributing information to our constituents, but the right information isn’t always shared.”</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">“We keep adding staff to our service desk, but the lines haven’t gone down.”</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">“We have a database, but we aren’t putting in or taking out the information that we need.”</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">“A patron ordered a book, and they got it -- but it took weeks to get it to them.”</span></span></font></p></li></ul><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Examples of past projects:</span></span></font></p><ul style="margin-top:0pt;margin-bottom:0pt"><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Reviewing a health clinic's telephone queue and voicemail system, with attention to why call abandonment rates are so high.</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Investigating how an online job-matching company could improve retention and engagement of its resume-posting users.</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Exploring how a public library's process to acquire and weed materials among its three branches could be integrated and streamlined.</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Understanding the bottlenecks of a non-profit organizations complex reporting requirements, and how to relieve them.</span></span></font></p></li></ul><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"> </span></font></p><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Client testimonials:</span></span></font></p><ul style="margin-top:0pt;margin-bottom:0pt"><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">A private company: “The team did a good job learning about the context of our company and the challenge we were having, which ultimately allowed them to make recommendations that were relevant and helpful for us.”</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">An academic library: “The team did a great job! I appreciate the final report immensely, and really appreciated the production of tangible deliverables I can use.”</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">A university service department: “They understood our complex challenges, and came up with some good ideas for us to tackle to improve our communications and relationships with our customers.”</span></span></font></p></li><li dir="ltr" style="list-style-type:disc;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;margin-left:11pt"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">A non-profit organization: “We have some complex systems very specific to our industry that usually take people a while to catch on to but the students really picked things up quickly.”</span></span><span style="font-family:tahoma,sans-serif"></span></font></p></li></ul><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><br></span></span></font></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font size="2"><span style="font-family:tahoma,sans-serif"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">About UMSI</span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">: The University of Michigan School of Information was chartered in 1996 as a new school within the University with the mission to conduct research in, and to teach about, topics at the intersection of people, information, and technology; its roots trace back to 1926 as a library science department. Our award-winning faculty have training in computer science, library science, business, psychology, economics, education, history, and other fields, and they investigate topics ranging from digitization of archival documents to relationships on social media, from data analysis using machine intelligence to the economics of information. The school comprises about 50 faculty, 50 staff, 60 PhD students, 400 professional master’s degree students and 150 bachelor’s degree students. </span></span></font></p></div>
</div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div>Kristin Fontichiaro<br>University of Michigan School of Information<br>4427 North Quad<br>105 S. State St.<br>Ann Arbor, MI 48109-1285</div><div><span style="font-size:12.8px">734.647.3593</span><br><a href="http://fontichiaro.com/activelearning" target="_blank">Blog</a> | <a href="https://www.google.com/calendar/selfsched?sstoken=UUFHX1E5cXRtYUVQfGRlZmF1bHR8YmY3NDdlYzA4ZDM2MjFmMzAzMDM2OTA3NGM3NjliMzQ" style="font-size:12.8px" target="_blank">Book an Appointment (school year only) </a></div><div><b><br></b></div><div><b>Projects:</b></div><div><a href="http://michiganmakers.si.umich.edu" target="_blank">Michigan Makers</a> | <a href="http://makinglibraries.si.umich.edu" target="_blank">Making in Michigan Libraries</a> </div><div><a href="http://dataliteracy.si.umich.edu" target="_blank">Data Literacy in High School</a> | <a href="http://ai.umich.edu/portfolio/public-library-management/" target="_blank">Public Library Management MOOC</a><br><br><br><br><br></div></div></div>
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