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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;mso-line-height-alt:12.75pt;background:white'><span style='font-size:25.0pt;font-family:"Arial","sans-serif";color:#444444'>IT Support Assistant<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:11.25pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;background:white'><span style='color:black'>Under the management of the Information Technology (IT) Department Head, Information Technology Support staff assists the Systems Administrator in maintaining, diagnosing and fixing problems with computer systems that are noticeable to a significant part of the organization and large numbers of patrons.</span><span style='color:red'> </span><span style='color:black'>The IT Support Assistant responds to problems with hardware, software, network services and desktop applications. </span><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'><o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Description: <o:p></o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>This position is classified as provisional part-time and provides no benefits afforded to employees classified as regular, is non-exempt from overtime and requires evening and weekend hours. Seventeen (17) hours/week.<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Essential Duties and Responsibilities<o:p></o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>include the following; other duties as assigned.<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Assists with installation, configuration, and routine maintenance and inventory of computers, printers and desktop software<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Assists with troubleshooting network connectivity and client access problems associated with servers, switches, desktops and cabling<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Assists staff and the public with use of software, hardware and peripherals by identifying basic computer problems and guiding users through corrective steps<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Improves IT support capability of library staff by documenting computing tasks<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Participates in other occasional assignments in support of the library’s goals and objectives<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Minimum Qualifications: <o:p></o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>One year of experience with Desktop, network and printing systems, smart phones, tablets and mobile technologies<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>One year of experience with Microsoft Windows computing environments, including Windows XP, Windows 7 and Windows 8 operating systems, and Office Suite 2010<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>One year of experience with Internet connectivity, including networking, wireless, web browsers, HTML, Flash Java, JavaScript, etc.<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Written and verbal communication skills at the level typically acquired with the third or fourth year of high school<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Punctuality and dependability<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Consistent display of public service attitude that reflects the library’s values<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Ability to work creatively, collaboratively and effectively with patrons/staff of varied backgrounds, ages and abilities<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Strong analytical and problem solving skills<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Ability to organize, analyze, interpret and exchange technical information<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Remains informed of trends in information technology<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Preferred Qualifications: <o:p></o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Written and verbal communication skills at the level typically acquired with enrollment in a post high school degree program<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Help Desk, Phone and Customer Service Experience.<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Working familiarity with PC imaging and deployment software<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Essential Functions: <o:p></o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Ability to bend, stretch and lift equipment up to 50 lbs.<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Ability to sit, stand and walk for long periods of time, and the ability to bend, reach, stoop or crouch<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Sufficient clarity of speech and hearing which permits the employee to communicate in writing and verbally<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Sufficient vision which permits the employee to produce and review a wide variety of materials in both electronic and hard copy form<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Ability to work effectively under stressful conditions in a fast-paced environment<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Reports To: <o:p></o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Leo Papa, Department Head - Information Technology<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Hiring Range and Hours Per Week: <o:p></o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>$9.08 - $9.69 per hour, Seventeen (17) hours per week<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Benefits: <o:p></o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>No Benefits<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><b><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Application Information: <o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;background:white'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Complete application packets — including <a href="http://www.cantonpl.org/sites/default/files/CPL_Employment_Application.pdf"><span style='color:#0067BA'>application form</span></a>, cover letter, and resume — postmarked or received by <b>6:00 PM on Friday, September 6, 2013</b> will be eligible for consideration.<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;background:white'><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Submit application packets to:<br>Sheryl Rzetelny, Department Head - Business Services<br>Canton Public Library<br>1200 S. Canton Center Rd.<br>Canton, MI 48188<br><a href="mailto:rzetelnys@cantonpl.org"><span style='color:#0067BA'>rzetelnys@cantonpl.org</span></a><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;background:white'><i><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not a contract between the library and the employee. The library reserves the right to revise this job description at its discretion.</span></i><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:22.5pt;margin-left:0in;background:white'><i><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'>The Canton Public Library is an EEO employer.</span></i><span style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#0C0C0C'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>