[Michlib-l] Credit card transaction fees

[Margaret Bentley]

We are working towards a credit card policy and realize that some libraries
pass on the transaction fees to patrons while others do not.  Some of the
questions our board asked were:

   - Why did you choose to charge or not (other than convenience for the
   patron)?
   - For those that do pass on the fee, have patrons accepted it or are
   there a lot of complaints?
   - If you originally charged a fee and later dropped it, why?

If you are willing to share your reasoning or experience it would be much
appreciated.  I am more than willing to compile answers for the list.
Thanks in advance for sharing your wisdom.

Margaret Bentley
Adult Services Librarian
Shiawassee District Library--Owosso
502 W. Main Street
Owosso, Michigan  48867
989-725-5134
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