[Michlib-l] Patron Payoff-

[Joe Gross]

I agree with the other posters here that waiving the fine would be the 
simplest, most efficient approach. The floodgates can still be managed.


-- 
Joseph Gross
Director
Ransom District Library
jgross at ransomlibrary.org
(269)685-8024

On 9/2/2016 2:01 PM, Miriam Andrus wrote:
>
> We have an interesting predicament at the Big Rapids Community 
> Library. We have a patron who moved and lost 3 audiobooks. We have 
> charged her for the lost items and eventually she was sent to 
> collections. She contacted the library and being unemployed, she has 
> asked if she can work off the fine. She just graduated from college 
> and is job hunting, hence she has no money to pay the fine. I 
> approached my board with her request and they asked me to poll the 
> group of libraries to see what your thoughts are and if anyone has 
> ever dealt with this kind of a situation.
>
>       I see that we have two choices.
>
>       Either she doesn’t and can’t pay the fine so it sits on her 
> account perpetually (which really does us no good or her for that matter)
>
>       We let her volunteer to pay off her fine (this opens the flood 
> gates for other people to do the same thing, also not good for us)
>
> We could of course waive the fine but that also opens a flood gate. 
> Also, I should mention she moved out of our service area and still 
> wants to settle her account.
>
> So we are stuck. Any wisdom from the group would be appreciated.
>
> Thank you,
>
> -Miriam Andrus, Director
>
> Big Rapids Community Library
>
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